Question 1

Do you offer free consultations?

Accepted Answer

Consultation Policy:
We offer a complimentary 30-minute consultation to all first-time clients. For returning clients requesting new or different services, consultations are billed at $250 per hour, charged in 30-minute increments ($125 per 30 minutes).

🎁 Bonus:
If you move forward within 7 business days, your consultation fee will be fully credited toward your project. This policy ensures we provide focused, personalized support while maintaining the highest quality of service.

Question 2

What happens if I miss my complimentary consultation session?

Accepted Answer

Rescheduling & Missed Appointments:
Please notify us at least 24 hours in advance to reschedule. You may reschedule once at no charge.

If you miss your complimentary 30-minute consultation without prior notice, a new consultation will require a paid booking at our standard rate.

Question 3

How can I easily get started with media training?

Accepted Answer

How to Get Started

Step 1: Schedule Your Required 30-Minute Consultation
This consultation will review your goals and training requirements to ensure proper program alignment and a high-quality participant experience.
 👉 [Book Your Consultation(https://www.wallacemediagrp.com/assessment)]

Step 2: Choose Your Role
• Individual – Personal enrollment
• Company Rep – Enrolling a team
• Administrator – Managing a group
• Procurement – Handling payment or purchase orders

Step 3: Program Matching (Handled During Consultation)
During your consultation, we’ll help you:
 • Identify the right program
 • Determine skill level (Beginner, Intermediate, Advanced)
 • Select your preferred delivery format (Online, In-Person, Hybrid)
 👉[Browse Programs(https://www.wallacemediagrp.com/register)]

Step 4: Add Participants (If Applicable)
For group registrations, you'll upload a CSV with participant details:
 • Full Name
 • Email Address
 • Phone Number
 • Organization/School (if applicable)

Step 5: Review Invoice & Submit Payment
We accept:
 • ACH (Bank Transfer)
 • Credit/Debit Card
 • Check
 Vendor onboarding forms? Send to:
 📧 info@wallacemediagrp.com()

Payment Terms: 
Net 15 - payment due within 15 business days of invoice. Late payments may incur a 2% fee.

Step 6: Confirmation & Materials
You’ll receive a confirmation email with training details, access links, and any pre-session materials.

Step 7: Attend & Get Certified
Full participation is required to receive your official certificate.
Missed sessions may affect certification eligibility.

Question 4

What’s the investment for your programs, and what’s included?

Accepted Answer

Pricing varies based on the scope, duration, and customization of each program. To ensure the best fit for your goals, we offer personalized consultations where we’ll discuss your needs and provide a tailored investment estimate.

Question 5

What is the refund policy?

Accepted Answer

What if I’m not satisfied with the service?
Your satisfaction is our priority. Consultation fees are non-refundable; however, if you move forward within 7 business days, the fee is fully credited toward  your project.

For paid services beyond the consultation, if you’re not completely satisfied, please email info@wallacemediagrp.com ()with your name, service details, and feedback. We’ll review your request and may offer a full or partial refund , a complimentary follow-up service, or other solutions based on the situation. Your satisfaction is at the heart of everything we do, we’re here to guide and support you through every step.

How long do refunds take?
Approved refunds are issued to your original payment method within 5–7 business days.

Can I cancel or reschedule my consultation?
Yes. Please notify us at least 24 hours in advance to reschedule at no charge. Cancellations made with less than 24 hours’ notice or no-shows are non-refundable.

What if WMG cancels?
If Wallace Media Group cancels a session for any reason, you’ll receive a full refund or the option to reschedule at your convenience.

We’d love to hear from you! Please fill out the form to request a quote, and we will contact you within 24–48 hours. For urgent assistance, please call us.

Hours of Operation:

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